The purpose of this Privacy Policy is to provide users with information on how we collect, process, and protect the personal data they provide directly—whether via email, web forms, or through browsing our websites and web tools (Cookies). It does not cover information gathered by third parties through other channels or any other agreements the user may enter into with INESPAY.
Users are responsible for ensuring that all the data they provide is accurate, complete, and truthful. To keep their information up to date and error-free, users must promptly notify us of any modifications or corrections to their personal data.
1. DATA CONTROLLER
The entity responsible for processing personal data is INESPAY FINANCIAL TECHNOLOGIES E.P., S.L.U. (hereinafter referred to as “INESPAY”), with its registered office at Plaza Alfonso el Magnánimo, 13, 1º, 46003 Valencia (Spain) and tax identification number B-40656290.
You may contact us at any time via the postal address mentioned above, by email at gdpr@inespay.com, or by phone at +34 960 666 665.
2. PURPOSES OF DATA PROCESSING
We will process your personal data for the following purposes:
- Via email, INESPAY will process your data to address your inquiries, manage the business relationship we maintain with you, and, if applicable, provide information about our products and services.
- Through the Contact Form on this website, INESPAY will process your personal data solely to handle your request and get in touch with you in response. This processing is based on the consent you provide in your own request.
- Through the Registration Form (only for Merchants), INESPAY will process your data to handle your request. The legal basis for this processing is the maintenance, fulfillment, and management of the relationship between the client and INESPAY, as well as INESPAY’s compliance with its legal obligations. Detailed information about the processing of your personal data can be found in the Registration Terms and Conditions.
- Additionally, access to this website may involve the use of cookies. Cookies are files downloaded to the user’s device to collect data essential for the proper functioning of web pages, applications, or other related websites, offering advantages to users by facilitating navigation and usability. These cookies may be updated and retrieved by INESPAY. Generally, cookies have a limited duration. For more details on the data cookies may process and how you can configure and control this processing, please refer to INESPAY’s Cookies.
3. DATA RETENTION AND TRANSFER
The data retention periods, as well as all communications or data transfers carried out by INESPAY, are detailed in:
- General Service Terms (for payment service users)
- Registration Terms and Conditions (for merchants)
Regarding the retention of personal data obtained from the contact forms, and provided that individuals do not become users of INESPAY, either as users of the service or in any other capacity, the data will be retained only for the necessary period to respond to their inquiry or for any legal obligations.
4. EXERCISING YOUR RIGHTS
The user or client may, at any time:
- Access the personal data INESPAY holds about them.
- Modify any inaccurate or incorrect personal data.
- Delete their personal data when, among other reasons, the data is no longer necessary.
- Request the limitation of the use of their personal data by INESPAY, in which case the data will only be retained for the purpose of handling claims.
- Object to the use of their personal data for purposes other than the relationship with the user.
- Obtain their personal data in a structured, commonly used, and machine-readable format for their own use or to transfer it to a third party.
The aforementioned rights of access, rectification, deletion, limitation, opposition, and data portability can be exercised directly by the data subject or through a legal or voluntary representative by sending a written request, verifying their identity, via email to gdpr@inespay.com, or by postal mail to the Customer Service (SAC) of INESPAY at Plaza Alfonso el Magnánimo, 13, 1º. 46003 Valencia.
If you believe INESPAY has violated your rights, please contact us immediately.
5. COMMERCIAL COMMUNICATIONS
INESPAY will not send commercial communications through the data collection forms.
6. LINKS
On the website https://www.inespay.com, there are links or hyperlinks to other websites. INESPAY will not exercise any control over these sites or their content. Under no circumstances will INESPAY assume any responsibility for the content of links belonging to third-party websites, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity, or constitutionality of any material or information contained in such hyperlinks or other websites.
7. SOCIAL MEDIA
This website does not have access or links to social media.
8. SECURITY MEASURES
To properly protect the information of users or clients on this website, high security standards are employed in our systems, and the most advanced protective measures are implemented to ensure the confidentiality and integrity of the information. We maintain the highest security levels required by law to protect the user’s personal data from accidental loss, unauthorized access, processing, or disclosure, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.
9. CONFIDENTIALITY
The personal data that the Company may collect through this website will be treated with the utmost confidentiality. INESPAY is committed to keeping this information confidential and guaranteeing the obligation to safeguard it, adopting all necessary measures to prevent its alteration, loss, unauthorized processing, or access, in accordance with the applicable legislation at all times.
10. REVIEW OF THE PRIVACY POLICY
INESPAY will review the Privacy Policy annually, unless regulatory or other requirements make it necessary to update the Policy more frequently. Therefore, users are advised to consult the Policy each time they visit or use this website or, at a minimum, to periodically review its contents.